This course delves into understanding human motivation and personality as a key to effective persuasion, delegation, coaching, and dealing with different types of people. The course includes experiential exercises and case studies to reinforce key concepts.

This course provides a comprehensive overview of the mediation process, including its stages and key components. Participants will learn how to conduct effective mediation from start to finish, including preparation, facilitation, and follow-up. The course includes practical exercises and simulations to reinforce learning.

This course focuses on the active negotiation process to achieve specific agreements. Participants will learn strategies for creative options and constructive argumentation. The course includes role-playing simulations and practical exercises to illustrate key concepts.

This course addresses the importance of leader character, ethics, and power. Participants will learn how to identify and respond to ethical dilemmas and put into place an organization’s value system, as well as navigate the promises and challenges of diversity. The course includes case studies and interactive discussions to reinforce learning.

This course focuses on the critical distinctions among interests, issues, and positions in conflict situations. Participants will learn how to identify and address these elements to facilitate more effective conflict resolution. The course includes practical exercises and case studies to illustrate key concepts.

This course explores the impact of cultural influences on conflict and conflict resolution. Participants will learn how cultural differences can affect communication, perceptions, and conflict dynamics. The course includes practical strategies for managing cross-cultural conflicts and promoting cultural awareness.

This course explores performance management as a leadership function. Participants will learn how to help people through change, prevent burnout, set goals, provide feedback, and correct performance issues through accountability and humanity. The course includes self-assessments, practical exercises, and case studies to illustrate key concepts.

This course explores what it means to reconcile after conflict and restore interpersonal relationships. The course includes reflective conversations and practical examples to reinforce learning.