This course provides a comprehensive overview of the mediation process, including its stages and key components. Participants will learn how to conduct effective mediation from start to finish, including preparation, facilitation, and follow-up. The course includes practical exercises and simulations to reinforce learning.

This course focuses on the critical distinctions among interests, issues, and positions in conflict situations. Participants will learn how to identify and address these elements to facilitate more effective conflict resolution. The course includes practical exercises and case studies to illustrate key concepts.

This course explores the impact of cultural influences on conflict and conflict resolution. Participants will learn how cultural differences can affect communication, perceptions, and conflict dynamics. The course includes practical strategies for managing cross-cultural conflicts and promoting cultural awareness.